policy information

   

immediately so that we may ship a replacement item as soon as possible

Shipping

Shipping charges are FOB. Calculated upon receipt of your order request, we will confirm your acceptance of these charges prior to beginning your order.

Payment

We accept Visa, Mastercard, and personal and business checks as payment. For standard products, a down payment of 50% is required before we will begin your order.

Sales Tax

Betonas is obliged to collect sales tax on all items purchased within state. For items which are exempt from sales tax (capital improvements), we are happy to provide exemption forms.
Warranty
Betonas warrants its products for a period of five years against structural defects under normal usage. We will replace any product that is structurally defective or fails. Damage caused by abuse, improper installation or by uses other than intended are not covered.

Copyright
We pride ourselves in the originality of our work and respect the rights other companies have in regard to their original designs. Please dont ask us to copy another design which you may have seen elsewhere.

Cancellation & Refunds Cancelled orders for standard products will be refunded at our discretion. Customer pays all return shipping costs. Custom order policy is outlined in proposal submitted for job
.


Ordering
Please call or email us with regards to placing an order for any of our standard products. If you have any questions, or wish to request a custom work quote, please call us at (888) 424 9944


Crating

Great care is taken to ensure the safe delivery of your order. Concrete requires substantial packaging to survive the rigors of transit. Oversized items are palletized and over wrapped. Smaller items are double boxed. Sometimes items are damaged in transit. If something
is damaged, call us